Feature Spotlight: Ticket Collision Detection

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WHMCS 7.4 introduced improvements to the Ticket Collision Detection engine in the WHMCS support ticket system designed to save you time and improve the efficiency of your support team.

With the new and improved alerting system, you and your team will be better kept informed about the latest changes made to a ticket, allowing you to make faster and more informed decisions before performing actions on a ticket.

The change alerts will monitor for and alert you when changes are made to any one of a number of ticket related attributes, including new replies from both customers and other members of staff, changes of status, ticket assignment, priority or any of the other ticket related settings.

It’s easy to get distracted when we are answering tickets, and when we finally do get around to it, unknown to us, another team member may have made changes creating confusion and potentially resulting in conflicting responses to…

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